Refund and Returns Policy

Our Assurance on Returns & Refunds

At Goliro, we are committed to ensuring your shopping experience is seamless and satisfactory. Whether you’ve received an item that doesn’t meet your expectations or there’s an issue with your order, our dedicated team is here to assist you. Read below to understand our policies and procedures that help us deliver reliable support, quick resolutions, and quality assurance on all our fashion, accessories, and footwear collections for men, women, and kids.

Satisfaction Guarantee and Return Requests

If you’re unhappy with your purchase or it’s not as expected, contact us within 14 days of receiving your order. Please email [email protected], including a clear photograph of the item and a brief description of the issue. This helps us assess your concern quickly and provide appropriate guidance to resolve your matter efficiently.

• Ensure your request is within the 14-day window from delivery.
• Include images on a flat surface, highlighting any damages, missing parts, or quality issues.
• Describe your concerns clearly to help us serve you better.

Handling Damages & Quality Problems

In case you receive a defective product or one that fails to perform as depicted, reach out within 14 days of receipt. Our team will review the photos of the defect and, upon confirmation, will expedite a replacement or refund. Most faulty items can be replaced without returning, ensuring a hassle-free process.

Note that our guarantee covers manufacturing faults only and excludes:

• Accidental damage
• Improper handling or misuse
• Normal wear and tear from regular use
• Fading caused by sun exposure
• Modifications or alterations made post-purchase

Delayed or Missing Deliveries

If your order is delayed beyond the estimated delivery window, or if you haven't received your package, contact us with your order details. We prioritize such cases and aim to resolve them promptly.

• Claims must be submitted within 2 months from your order date for timely assistance.
• Tracking information may expire after a certain period, limiting support options.
• Refunds, if processed, typically appear in your account within 3 to 10 business days depending on your banking method.

Refund Processing Details

Refunds are issued to the original payment method for quick and secure processing. Please note:

If you don’t see the refund after this period, please contact your bank or card issuer for clarification.

Customer Satisfaction and Support

We strive to resolve every concern swiftly because your confidence in our brand is important. For additional questions or support, reach us at [email protected]. We appreciate your patience and look forward to serving your fashion needs more conveniently in the future.